August 17, 2022

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VOIZ partners with Knowlarity to Offer Scalable Cloud Business Communication Solutions

The partnership is aimed at providing effortless to integrate cloud methods for corporations to redefine their communication effectiveness

BENGALURU, India, Oct. 11, 2021 /PRNewswire/ — Knowlarity, 1 of Asia’s foremost Cloud Company Interaction providers, excels at assembly the interaction troubles of the at any time-evolving firms and shopper expectations. By way of its offerings in Voice, Video, Messaging, AI-Enabled Speech Analytics & ChatBots/VoiceBots, Knowlarity aids businesses in streamlining enterprise communication. The company is consistently evolving its intelligent solutions to help companies resolve some of the most complicated communication issues in an straightforward way. 

VOIZ is a market for consumer encounter run by the entry amount, white-collared freelance workforce. At VOIZ buyers can set up their very own remote call centre in 48 hours and specifically interact with more than 100K higher excellent multi channel buyer aid brokers on the marketplace. VOIZ delivers a protected byte-sized, extended expression, one time or even BAU dependent versatile engagement model. SMB and Business can now operate their get hold of center functions either as a Do-it-yourself or subcontract as managed expert services to a single of VOIZ 100+ curated get in touch with centres and also leveraging the 100K CX freelancer all in the VOIZ marketplace ecosystem.

Knowlarity has partnered with VOIZ, the on the internet marketplace for shopper aid & telesales supplier to help organizations to accelerate their voice operations on a scalable system. The partnership will help enterprises to redefine their customer/tech/solution support, telesales, telemarketing, recruitment & processing transactions. The cloud business communication methods will streamline the consumer engagement method on each and every interaction channel via a solitary platform that is built-in with all main CRMs. As present-day shoppers are inclined to communicate with firms on the preferred or present channel of interaction which is currently obtainable at their fingertips. 

Businesses from each and every field vertical will be ready to scale up, established up and operate their completely operational distant speak to centre with VOIZ in significantly less than 48 hrs while decreasing their expenditures by 30{35cbf20be41bfd45e10dd383dd0604b9495e63d3ec33f53174e2303ed13e9012} without the need of infusing CapEx with a fork out-as-you-go design and enhance remote workforce efficiency by authentic-time general performance analytics dashboard by extracting actionable buyers insights. The partnership brings in deployment of pre- built-in cloud-primarily based voice & AI solutions for companies can very easily handle teams throughout pan India from a one location on a secured, trustworthy & strong conversation platform for product or service profits & buy booking, quality lead conversion, upselling & cross-advertising, feedbacks & surveys, shopper demos, on-boarding and substantially much more frictionlessly.

“With Get the job done from Anyplace getting to be the new norm, there are human resources which normally have been not obtainable earlier are now in the sector on VOIZ, which can be leveraged by companies to relook at their CX Delivery Designs. With the Knowlarity Tech suite and VOIZ’s market and efficiency applications, an On-Demand CX Delivery Product is a fact,” mentioned Jaideep Kumar, Chief  Knowlarity. “It is vital to be aware that the remedy arrives inbuilt for the customers to interact straight with an on-demand from customers freelancer’s human asset for bite-sized to BAU calling which would make up about 50{35cbf20be41bfd45e10dd383dd0604b9495e63d3ec33f53174e2303ed13e9012} of all buyer interactions in the real globe for both equally Enterprises and SMB’s client bases”, explained Vineet, CBO of VOIZ

About Knowlarity:

Knowlarity enables automated interaction workflow by allowing for operators to do the job online by way of Cloud. It will allow organizations to work on an successful interaction community via cloud remedies this kind of as Simply click to call, selection masking, multi-level IVR, Toll-No cost Variety, Softphone WebRTC & MPLS Embeddable Video Platform, AI-enabled options like speech analytics, chatbot/voicebot and extra. Knowlarity has the means to empower your teams with digital doing work solutions to be certain organization operations should not get influenced by enabling doing work from anywhere. For far more information and facts, remember to stop by https://www.knowlarity.com

About VOIZ: 

VOIZ is a tech-enabled freelance CX perform marketplace for the entry amount white-collared unskilled freelance workforce in the CX house. With more than 100K CX freelancers on its market, VOIZ delivers a secure byte-sized speak to centre platform to the two SMB and Company both as a Do it yourself or to subcontract the managed service to one particular of VOIZ curated speak to centre leveraging its 100K CX freelancer on the market. At VOIZ marketplace clients can deal with the CX freelancer / agent lifestyle cycle from discovering  BYOD CX freelancers, train them on the web on VOIZ LMS, use VOIZ speak to centre creation module or integrate it with the normal CRM or any other dialers possibly by an API or even easy excel add (the latter usually in the starting phase), take care of high-quality, login metrics, shell out the freelancers and eventually retire the CX freelance in possibly Byte sized or fully operationally call centre parts all on the platform. For a lot more information and facts, remember to visit https://www.voizworks.com/.

Brand : https://mma.prnewswire.com/media/1445443/VOIZ_Symbol.jpg

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