August 17, 2022

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Des Moines’ pc software program points delay pet licenses

Illustration: Maura Losch/Axios

Des Moines’ $2.3 million various of presidency pc program has created a backlog of city operate and a whole lot of requests for system fixes, metropolis officers warned this week.

  • Among the documented hiccups and delays entail pet licenses and improvement permits.

Why it issues: The 20-year-old software program bundle obligatory an enhance, however the brand new points are impacting city enterprise and resulting in annoyance for each of these Des Moines staffers and inhabitants.

Seize up quick: DSM’s earlier pc software program was no extra time supported by its designers for updates and fixes which can be typically required in superior laptop computer or pc methods.

  • The city contracted with Tyler Applied sciences and launched new utility, EnerGov, about 7 months in the past.
  • However troubles arose within the implementation, Anna Whipple, DSM’s IT director, defined to the council Monday.

What they’re declaring: City supervisor Scott Sanders defined to the council that the appliance has “excessive potential,” which might be understood as operation issues are solved and the plan is healthier personalized to fulfill DSM’s necessities.

  • Mayor Frank Cownie talked about the conclusion to undertake the pc software program — which is utilised by different governments — will ultimately save Des Moines hundreds and hundreds of greenbacks, in comparison with the opposite selection of establishing a city-distinct plan.

What’s forward: Tyler Applied sciences has agreed to supply 20 occasions of extra no-charge purchaser therapy to allow deal with nearly 800 of metropolis staffers’ restore or enchancment requests, she reported.

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